Look at sitemapContact usE.ON WorldČesky

Change of payment method

Our customers can choose from several ways to pay electricity bills. We recommend customers to use direct debit from their accounts. It is the most convenient method, providing trouble-free handling of payments and settling of overcharges and undercharges.

The advance payments can also be made by means of a permanent or a single payment order, SIPO (Centralized Collection of Household Payments) or a postal order.

Clearing invoices can be paid by a single payment order or a postal order.

Payment methods can be changed in several ways. You can:

  • Fill out and send the on-line form (CZ)
  • E-mail your application to:
  • Call the Customer helpline: 840 111 333
  • Post your application to:
E.ON Česká republika, s.r.o.
Customer service centre
Poštovní přihrádka 54
656 54 Brno
Czech Republic

The application has to include the following data:

  • Surname and first name of customer
  • Number of consumption location
  • Address for local consumption
  • Payment method (advance payments, billing, advance payments and billing)
  • Requested payment method (direct debit, SIPO (Centralized Collection of Household Payments), payment order, postal order)
  • Account no. and bank code or SIPO number (based on selected payment method)
  • Your contact information (phone / fax / e-mail)
  • Date of sending and signature

In the event of a written request (by fax or by correspondence), the date of sending the request, stamp and signature are also required.

Customer service
Tips
To get in touch with the Customer Line from abroad, use the following numbers
for the Southern Bohemia area:
+420 387 861 111
for the Southern Moravia area:
+420 545 141 111
Advantages of direct debit from account