Support for customer

What is an electronic invoice and how to set it up?

We protect nature and innovate customer service.

Do you prefer simple and fast electronic communication rather than classic ‘paper’ correspondence? Then you will be pleased to receive a regular bill for consumed electricity and natural gas electronically as a PDF document directly to your email.

Electronic invoice
  • In a form of a PDF document that will be sent to your chosen email address.

  • Intended for all our customers, whether households or businesses.

  • Fitted with an electronic signature, thus serving also as an accounting document according to the Act No. 235/2004 Coll. on VAT.

  • Allows for easily receiving, processing and archiving electronically the billing of electricity and natural gas supplies.

  • Enables convenient payment by direct debit or a single payment order.

  • Save our nature by fully replacing the ‘paper’ version of the invoice that you have been receiving until now.

Activate the Electronic Invoice service – it is easy. Contact us via email at, or visit us at one of our consulting centres and we will help you with the activation.