Support for customer

The electricity does not work

If the electricity supply is interrupted at your supply point, first make sure that this situation only affects your home (your supply point), or neighbouring flats/houses as well.

Interruption of supply does concern only your supply point

Check the main circuit breaker. Click it a few times and leave it in the on position.

If the supply still does not work, make sure you have not forgotten to pay any payment.

If your payments are paid in order, contact the distributor’s line:

  • E.ON Electricity 800 22 55 77

  • ČEZ Electricity 840 850 860

  • PRE Electricity 1236

To expedite the service, please tell the Emergency Service workers the following information: name and surname of the reporter; name and surname of the customer; address or detailed description of the place where the failure has occurred (town, street, house number); failure specification, what does not work; telephone contact.

If your payments are not in order or if there are payment discrepancies, contact the toll line at 840 111 222 (MonFri 7am–4pm) tone dialling ‘1’ (disconnected) - then select tone dialling ‘1’ – households.

Interruption of supply does not concern only your supply point

In this case, it is probably a planned work or failure. Details about the supply restoration can be obtained via the distributor's emergency line:

  • E.ON Electricity 800 22 55 77

  • ČEZ Electricity 840 850 860

  • PRE Electricity 1236