Support for customer

When and how will I receive an overpayment?

  • Chequebook money order (postal order type B) – The order will be delivered no later than the due date of your invoice of electricity/natural gas by the Czech Post. The overpayment can then be picked up at any Czech Post branch. Attention, the chequebook money order validity is limited, so please do not hesitate with a money withdrawal.

  • Direct debit payments or transfer orders – The overpayment is sent to an account stated on your Contract of Bundled Electricity/Gas Supply Services. The overpayment will be credited to your account by the due date of your electricity/gas invoice. You can find the due date on the first page on the right.